Frequently asked questions

UPI (Google Pay, PhonePe, Paytm and any other UPI app), debit and credit cards on Visa, Mastercard, RuPay and American Express, netbanking, and cash on delivery at most PIN codes. Payments are handled by an RBI-authorised payment gateway, so we never see or store your card details or UPI PIN.

Yes. Every price on the site includes GST, and your GST invoice is emailed when the order is dispatched. If you need the invoice in your company's name, email us your GSTIN and order number before dispatch and we will issue it that way.

You can cancel or edit an order until it is dispatched. Go to Account, then Orders, or email [email protected] with your order number (it starts with KR-). Cancelled prepaid orders are refunded in full to the original payment method. Once an order has shipped, you can still return it within 15 days of delivery.

At most PIN codes, yes. Checkout tells you whether COD is available for your address. You can pay the delivery partner in cash, and many of our partners also accept UPI at the door.

Enter the code in your bag or at checkout and the discount shows before you pay. One code can be used per order, and codes cannot be exchanged for cash. Newsletter subscribers get 10% off their first order.

Standard delivery is free on orders over ₹2,999. Below that it costs ₹149. Express delivery, available in metro cities, costs ₹349. Large furniture is delivered by our own partners and placed in your room at no extra charge.

Standard delivery takes 3 to 6 working days and express delivery takes 1 to 3 working days in metro cities. Furniture and made-to-order pieces take longer; the estimate for your PIN code is shown on each product page and again at checkout.

We deliver to most of India. Enter your PIN code on any product page to check delivery and COD. Some remote PIN codes in the Northeast, Jammu and Kashmir, Ladakh and the islands take a few extra days, and a few cannot take large furniture yet.

Our delivery partner calls you to book a slot, carries the piece to the room you choose, unpacks it and takes the packaging away. If access is tight, such as a narrow staircase or a building without a lift, tell us when you order so we can plan for it.

Not yet. We only deliver within India for now. If you would like to be told when that changes, write to [email protected].

You can return most items within 15 days of delivery, as long as they are unused and in their original packaging. We arrange a free pickup at most PIN codes and refund you in full once the item reaches us.

We are sorry. Email [email protected] within 48 hours of delivery with your order number and photos of the item and the box. Keep the packaging until we have replied. We will send a replacement or refund you in full, whichever you prefer, and you will not pay for the return.

We check returned items within 2 working days of receiving them and then start your refund. UPI and card refunds usually reach your account in 5 to 7 working days, depending on your bank. For cash on delivery orders, we refund to a bank account or UPI ID that you share with us.

Candles that have been lit, cushion inserts once removed from their wrapping, made-to-order or personalised pieces, items marked final sale, and gift cards. Everything else can come back within the return window.

Because it was made by hand. Glazes pool differently in each firing, wood grain varies from plank to plank, and handloom weaves carry small irregularities. These are signs of the maker, not defects. If a difference is more than you expected, you can still return it within the return window.

Yes. Our stoneware tableware is lead-free and fired above 1200°C, so it is safe for food, the dishwasher and the microwave. Unglazed terracotta vessels and decorative vases are not meant for food or drink.

For the first few weeks, yes. Hand-knotted wool releases loose fibres from the knotting process. Vacuum on suction only, without a rotating brush, and the shedding settles on its own.

Yes. All our lamps take standard E27 or E14 fittings and ship with a warm 2700K LED bulb. Pendants come with a 1.5m adjustable cord and a ceiling canopy, and we recommend a licensed electrician to install them.

Keep air moving, keep pieces off damp walls and floors, and store textiles in cotton bags rather than plastic. Our care guide has specific advice for terracotta, wood, cane, rugs and brass.

No, you can check out as a guest. An account lets you track orders, start returns, save addresses and keep a wishlist across devices.

Use your email address and password, or your mobile number and a one-time code sent by SMS. If you have forgotten your password, choose Forgot password on the sign-in page and we will email you a reset link.

Every email has an unsubscribe link at the bottom, and you can reply STOP to any WhatsApp message from us. Order and delivery updates will still reach you, because you need them to receive your order.

Email [email protected] from the address on your account and ask us to delete it. We remove your personal data within 30 days, except for order and invoice records that Indian tax law requires us to keep. Our privacy policy explains this in more detail.