Returns and refunds

If something is not right for your home, you can return it within 15 days of delivery. Items must be unused, with their tags, and in the original packaging where possible. We arrange a free pickup at most PIN codes and refund you in full.

Candles that have been lit, cushion inserts once removed from their wrapping, made-to-order or personalised pieces, items marked final sale, and gift cards. Items that have been used, washed, altered or damaged after delivery cannot be accepted either.

Go to Account, then Orders, choose the order and select the items you want to return. If you checked out as a guest, email [email protected] with your order number, which starts with KR-, and the items you want to send back.

We will confirm a pickup date by email and text. Pack the items as they arrived and keep the box sealed until the courier arrives. If pickup is not available at your PIN code, we will tell you how to send it back and refund the courier charge against a receipt.

Handmade pieces travel a long way, and occasionally one arrives broken. Email [email protected] within 48 hours of delivery with photos of the item and the packaging. We will send a replacement or refund you in full, and you will not pay for anything.

For broken ceramics or glass, we may ask you to dispose of the pieces safely rather than send them back.

We check returned items within 2 working days of receiving them, then refund to your original payment method. UPI and card refunds usually reach you in 5 to 7 working days, depending on your bank.

For cash on delivery orders, we refund by bank transfer or to a UPI ID you share with us. If you would rather have store credit, we can issue it the same day.

If you return a whole order because it was damaged, faulty or wrong, we also refund any delivery charge you paid.

We do not swap items directly. Return the piece for a refund and place a new order, or email us and we will hold the replacement for you while the return is on its way.

You can cancel an order at any time before it is dispatched, from Account, then Orders, or by email. Prepaid orders are refunded in full to the original payment method.

Small differences in glaze, grain, weave and colour are part of every handmade piece and are not defects. If a piece is not what you expected, you are still welcome to return it within the return window.