Shipping and delivery

We deliver to most PIN codes in India. Enter your PIN code on any product page to see whether we deliver there, how long it will take, and whether cash on delivery is available.

Some remote PIN codes in the Northeast, Jammu and Kashmir, Ladakh, the Andaman and Nicobar Islands and Lakshadweep take a few extra days, and a small number cannot take large furniture yet. We do not ship outside India at the moment.

Standard delivery is free on orders over ₹2,999, after discounts and including GST. On smaller orders, standard delivery costs ₹149.

Express delivery costs ₹349 and is available in metro cities. Checkout shows it as an option when your PIN code qualifies.

Large furniture, such as chairs, consoles and side tables, is delivered by our own partners and placed in your room at no extra charge.

Standard delivery takes 3 to 6 working days. Express delivery takes 1 to 3 working days in metro cities. Working days exclude Sundays and public holidays, and are counted from the day your order is confirmed.

Furniture and made-to-order pieces are made in small batches and take longer. The estimate for your PIN code is shown on the product page and again at checkout, before you pay.

When your order leaves our warehouse, we email and text you a tracking link. You can also follow it under Account, then Orders. Orders with several items may arrive in more than one box; each box has its own tracking link.

Cash on delivery is available at most PIN codes, and checkout tells you if yours qualifies. You can pay the delivery partner in cash, and many partners also accept UPI at the door.

Please only choose cash on delivery if you will be there to receive the order. If COD orders on an account are refused repeatedly, we may ask for prepayment on future orders.

Our partner will call a day or two ahead to book a delivery slot. They carry the piece to the room you choose, unpack it, check it with you and take the packaging away.

If access is tight, such as a narrow staircase, a small lift or a gated community with delivery hours, tell us when you order or reply to your confirmation email so we can plan for it.

We pack with corrugated boxes, paper tape, moulded pulp and honeycomb paper. Ceramics and glass are double-boxed. There is no plastic bubble wrap or foam in our parcels, and everything in the box can go into paper recycling or compost.

Furniture is wrapped in reusable moving blankets. Some pieces also get a layer of stretch film during the monsoon to keep moisture out; we are testing paper-based alternatives.

Heavy rain, festival weeks and local restrictions can slow couriers down. If your order is running late, we will tell you before you have to ask, and our care team can check on it any time.

If the outer box looks crushed or wet, mention it to the delivery partner and take a photo before opening. Email [email protected] within 48 hours of delivery with your order number and photos of the item and packaging, and we will replace it or refund you in full. Our returns policy has the details.