Terms of service

These terms apply when you use this website or buy from Kaaru Home Private Limited, a company registered in India with its office at 14 Lavelle Road, Bengaluru. By placing an order, you agree to them. Please read them alongside our shipping, returns and privacy policies.

You must be 18 or older to create an account or place an order. Keep your password and one-time codes private; you are responsible for orders placed from your account. Tell us straight away if you think someone else has used it.

Our pieces are made by hand in small batches. Photographs show a representative piece, but glaze, grain, weave and colour vary from one to the next, and colours look different on different screens. Dimensions are approximate and may vary by a centimetre or two.

All prices are in Indian rupees and include GST. Delivery charges, if any, are shown before you pay. We may change prices at any time, but not for an order you have already placed.

If a product is listed at a clearly wrong price because of an error, we will contact you before dispatch and you may either pay the correct price or cancel for a full refund.

Your order is an offer to buy. We accept it when we dispatch it. We may decline or cancel an order, with a full refund, if an item is out of stock, a price is wrong, or we suspect fraud. We will always tell you why.

We accept UPI, debit and credit cards, netbanking and, at most PIN codes, cash on delivery. Online payments are processed by an RBI-authorised payment gateway. We may limit cash on delivery for accounts where COD orders have been refused before.

One discount code can be used per order unless an offer says otherwise. Codes have no cash value, cannot be applied to past orders and may carry their own conditions, such as a minimum order value or an end date.

Delivery is covered by our shipping policy and returns by our returns policy. You can return most items within 15 days of delivery. Responsibility for an item passes to you once it has been delivered to the address you gave us.

When you post a review, photo or comment, you confirm that it is your own and honest, and you allow us to show it on our website and social channels with your first name. We may remove content that is abusive, misleading or unrelated to the product.

The designs, photographs and text on this website belong to Kaaru or the makers we work with. Please do not copy or reproduce them for commercial use without written permission.

To the extent the law allows, our liability for any order is limited to the amount you paid for it. Nothing in these terms limits your rights under the Consumer Protection Act, 2019 or any other law that protects you as a consumer.

These terms are governed by the laws of India. If something goes wrong, please write to our Grievance Officer at [email protected] first; we acknowledge complaints within 48 hours and aim to resolve them within one month. Any dispute that cannot be settled this way falls under the courts of Bengaluru.